How to Redeem an ElephTV Activation Code
ElephTV South Africa Support Team — our local support team helps South African customers install the app, redeem activation codes and choose supported devices. More about us
You've got a 16-character ElephTV code and you're staring at the app trying to figure out where to type it. This is the two-minute version.
Every ElephTV code is a 16-character string of letters and numbers with no dashes or spaces — for example, 7166975714003524. You get it on WhatsApp or email, after successful payment. Here's exactly where and how to redeem it.
Where to enter the code
Open the ElephTV app (the one from your delivery email — see below if you're not sure which). On first launch it asks for an activation code, subscription code, or Xtream Codes login, depending on the player. Enter all 16 characters exactly as sent, without spaces or dashes, under Profile → Redeem Center. Check O/0 and I/1 carefully.
Voice input is your friend
On a TV remote, typing 16 characters is painful. Hold the Google Assistant / voice button and read the code out loud, character by character ('seven, one, six, six…'). Nine times out of ten it types faster than the keyboard.
After redeeming
After confirmation, allow the app to load your active subscription. Hosted channel and EPG availability is managed by the platform and may change.
'Invalid code' — what to do
Ready to watch? Use the available free trial, then buy your activation code on elephtv.store from R120/month — it is delivered to WhatsApp or email after payment.
- Double-check for typos — 0 vs O, 1 vs I, 5 vs S are the usual suspects
- Make sure there are no spaces before or after the code
- Type the code straight through with no dashes or spaces — that is exactly how we issue it
- Confirm you're opening the correct app (some players share icons — see below)
'Expired code' — what to do
This means the subscription period has ended. Sign into your account page and renew — the code stays valid for the new period without changing anything on the TV.
Am I in the right app?
The delivery email names the exact player app for your code (there are a few, chosen for stability on different devices). If you are not sure, contact us with your order number and we will confirm the correct app and redemption path.
Buying several months
Every code is a 1-month code. If you bought several months in one order you get one code per month: redeem the first now, then load the next code when the current month runs out. The app shows the remaining time in its account menu.
Frequently asked questions
- Where do I type my ElephTV code?
- In the ElephTV player app named in your delivery email — usually at the very first screen labelled 'Activation code' or 'Login'.
- The app says my code is invalid — what now?
- Check for typos (0/O, 1/I, 5/S), remove trailing spaces, and confirm you're in the correct app. If it still fails, contact us with your elephtv.store order number so we can investigate the code.
- Do I need to re-enter the code every month?
- No. The code stays saved until it expires. On renewal, the same code activates the next period.