Policies, privacy & refund information

ElephTV South Africa (“we”, “us”, “our”) is the responsible party for the personal information collected through elephtv.store. We comply with the Protection of Personal Information Act, 2013 (Act 4 of 2013) (“POPIA”) of South Africa.

1. Information we collect

• Account & order details — name, email, WhatsApp number, password (hashed), city/province.
• Payment information — handled by our payment processor (e.g. Paystack). We do not store full card numbers.
• Activation & usage — activation codes issued to your account, order history, support tickets.
• Technical data — IP address, device type, browser, and pages visited (for security and analytics).

2. Why we process it (lawful basis under POPIA s.11)

• To fulfil your order and deliver activation codes by email and WhatsApp.
• To provide customer support and replace codes that do not work.
• To prevent fraud, abuse and unauthorised access.
• To comply with legal and tax obligations in South Africa.
• With your consent — for occasional product updates (you can opt out at any time).

3. Your rights under POPIA

You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of inaccurate or unnecessary data.
• Object to processing or withdraw consent for marketing.
• Lodge a complaint with the Information Regulator (South Africa) at Information Regulator.

To exercise any of these rights, contact us at sales@elephtv.store or on WhatsApp. We respond within 30 days.

4. Sharing & third parties

We only share personal information with operators that help us run the service:

• Payment processors (Paystack) to take payment.
• Email and WhatsApp delivery providers to send your activation code.
• Hosting and database providers that store your account securely.
• Law enforcement when legally compelled to do so.

We never sell your personal information.

5. Cross-border transfers

Some of our operators store data outside South Africa. Where this happens we ensure an adequate level of protection as required by POPIA s.72 (binding agreements or equivalent privacy laws).

6. Security

We use encryption in transit (HTTPS), hashed passwords, role-based database access and row-level security to protect your information. No system is perfectly secure, but we apply reasonable technical and organisational measures.

7. Retention

Order and billing records are kept for at least 5 years to meet South African tax and consumer-protection requirements. Account data is removed on request once any outstanding obligations are concluded.

8. Children

The service is intended for users 18 years or older. We do not knowingly collect personal information from children without parental consent.

Why we have this policy

ElephTV codes are unique 16-character credentials allocated after successful payment. Once a working code has been issued or revealed, change-of-mind refund requests may not be eligible under these terms.

Try before you buy — when a free trial is available

This is exactly why we strongly encourage every new customer to use the available free trial first. The app may show up to 7 days, but duration can vary and is often around 4 days, so test it as soon as it starts. Use that time to:

• Install the app on your Android phone, TV, box or stick.
• Test channels, on-demand titles and your internet speed.
• Confirm everything works on your devices.

Only buy a paid code once the trial has proven the product works for you — and remember to sign up here on the website, never inside the app. In-app sign-ups go to a third-party provider and we cannot support those customers.

Free code replacement

If a code bought through elephtv.store does not activate, we will investigate the genuine code fault under these terms and replace it where applicable. To request an investigation:

• Message us on WhatsApp or email sales@elephtv.store.
• Include your order number and the code that failed.
• We’ll verify the code and explain the applicable replacement outcome.

What is not covered

• Buyer’s remorse or change of mind.
• Lack of suitable internet at your location (we publish minimum-speed guidance on the site).
• Use on unsupported devices — only Android is supported (see Devices).
• Codes shared, resold or used outside the terms of service.
• Temporary channel, programme, EPG or hosted-content availability changes controlled by the app platform.

Chargebacks

Please contact us first if a code bought through elephtv.store is faulty so we can investigate it under these terms. Unjustified chargebacks may result in the affected codes and account being suspended.

1. Who we are

ElephTV South Africa is an independent ElephTV activation-code reseller, operating from South Africa. We sell access codes only — we do not host, produce or distribute the streamed content (see the Content Disclaimer below).

2. Your account

• You must be 18 years or older to buy a subscription.
• Keep your login details secure. You are responsible for activity under your account.
• One activation code is for one household. Codes may not be shared, resold or used commercially without our written permission (resellers should join the reseller program).

3. Service availability

We aim for high uptime but cannot guarantee the streaming service will be free from interruption. Channels, streams, movies, series and EPG data are managed by the platform operator. Outages or availability changes caused by that operator, your internet, your device or third parties are outside our control.

4. Payments

Prices are shown in South African Rand. Payment is processed by Paystack or the method shown at checkout. By paying you authorise us to issue a code against the order and accept the refund policy above.

5. Auto-renew (recurring billing)

Auto-renew is optional and off by default. It only becomes available after a successful card payment, because our payment provider (Paystack) keeps the reusable card token — we never see or store your card number, only the card brand, the last four digits and the expiry date.

• Your authorisation. When you switch auto-renew on you tick a mandate that states the plan, the number of codes, the exact rand amount and the first charge date. We store that mandate, its wording version, the date and time you accepted it and the device details, and we email and WhatsApp you a confirmation of the same terms.
• When we charge. The first automatic charge falls on the day your current subscription runs out (never immediately), and then repeats each renewal period at the price shown on your mandate. If our price changes we will tell you before the next charge.
• Advance notice. We send a reminder by WhatsApp or email 3 days before every charge, showing the amount and the date, with a one-tap link to pause or cancel.
• Delivery. After each successful charge your new activation code is sent to WhatsApp or email. If stock is unavailable we do not take payment and try again the next day.
• Failed payments. A declined charge is retried for up to 3 days. After that auto-renew is paused, nothing further is attempted and we notify you so you can renew manually.
• Cancelling. You can pause or cancel auto-renew at any time from your account panel, with no notice period, no penalty and no cancellation fee. Cancelling stops all future charges; codes already delivered stay valid for their full period.
• Refunds. Renewal refund eligibility is assessed under the Refund Policy above and applicable law. Contact us promptly about an incorrect charge or a genuine fault affecting a code bought through elephtv.store.

6. Liability

To the maximum extent allowed by South African law (including the Consumer Protection Act), our total liability for any claim is limited to the amount you paid for the affected order. We are not liable for indirect or consequential loss.

7. Governing law

These terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved in South African courts.

8. Changes

We may update these terms from time to time. Material changes are posted on this page with a new “last updated” date.

What we provide

• Download links and install guidance for the ElephTV Android app.
• A prepaid activation code that activates the app for the period you paid for.
• Customer support, replacement of faulty codes and setup help.

What we do not provide

• We do not own, host, produce, encode or broadcast any of the channels, films, series or other media available through the app, and we do not decide what appears in it.
• We cannot guarantee the presence of any specific channel, event, film or series. Line-ups, on-demand catalogues and stream quality are set by the platform operator and can change at any time without notice.
• We are not affiliated with, endorsed by or sponsored by any broadcaster, streaming company, sports organisation, studio or device manufacturer, unless expressly stated.

Third-party trademarks

Third-party trademarks, service names, brand names and logos remain the property of their respective owners. Where we refer to a third-party device or service, we do so only to describe compatibility or to identify it factually. Such references do not imply endorsement, affiliation or partnership.

Reporting an issue

If you are a rights holder and believe content is being made available without authorisation, contact us at sales@elephtv.store and we will pass the report to the platform operator and respond to you.

We group cookies and similar technologies into five categories. Only the strictly necessary category runs before you consent. Analytics, advertising and marketing are off by default and only load if you turn them on.

• Strictly necessary — sign-in, cart, checkout, Cloudflare Turnstile fraud protection. Always on; the site cannot work without them.
• Functional — preferences like currency display (ZAR / USD) and dismissed banners.
• Analytics — anonymised, aggregated page-view counts. No advertising or cross-site tracking cookies load under this category.
• Advertising & measurement — the Meta (Facebook) Pixel, loaded only after you switch this category on. Purpose: measuring which of our adverts lead to orders, and showing relevant adverts. Events sent: page views, plan views, checkout starts and purchases confirmed by our payment provider, together with the plan name, our own order reference and the ZAR amount. The same checkout-start and purchase events are also sent from our own server through Meta's Conversions API, so a completed order is measured once even when a browser blocks the pixel; both copies share one event reference so Meta counts a single event. For those two server-sent events, and only when you have switched this category on, we include a one-way hashed (SHA-256) form of your email address, phone number, first and last name, town, province, postal code and country, plus a hashed account or order reference, so Meta can match the sale to an advert. Meta cannot read the original values from these hashes. We never send your details in readable form, never send your gender or date of birth, and never send activation codes, passwords or any payment details. Automatic advanced matching in the browser pixel stays switched off. Recipient: Meta Platforms Ireland Ltd, acting as an independent recipient of this measurement data; processing takes place outside South Africa (Ireland and the United States), which is an international transfer under POPIA. Lawful basis: your consent under section 11(1)(a) of POPIA. Meta retains event data under its own business-tools terms; on our side the delivery record (event type, time and success/failure only) is kept for troubleshooting and we keep no separate copy of the advert data beyond aggregated reporting. Switch the category off at any time to stop future events, in the browser and on our server; reloading the page then removes the pixel entirely.
• Marketing messages — a browser-level signal for occasional product news by email or WhatsApp. Transactional messages (order confirmation, code delivery, renewal reminders) are always sent regardless.

You can change or withdraw your choices at any time using the button below or the “Privacy choices & cookies” link in the footer. To exercise your POPIA rights (access, correction, deletion, or objection to advertising measurement), contact us on WhatsApp or by email — see the Support page. We aim to describe our practices accurately; we do not claim any legal self-certification.

Manage my privacy choices

When using ElephTV South Africa and the ElephTV app, you agree not to:

• Share, resell, sublicense or publicly redistribute your activation code.
• Attempt to reverse-engineer, scrape or interfere with the service.
• Use the service in a way that breaks South African law or the law of your country.
• Submit fraudulent payments or knowingly file unjustified chargebacks.
• Harass our support team or other users.

Breach of this policy may result in suspension of your account and codes without refund.