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An ElephTV activation code is a 16-character code that unlocks your subscription inside the ElephTV app. It follows this format:

You receive it via WhatsApp or email after your payment is confirmed. The code is unique, single-use, and tied to your account once redeemed.

Your activation code is delivered after successful payment through either of these channels:

Delivery takes place after successful payment confirmation. During high-traffic periods it may take a little longer.

1. Make sure you entered the correct WhatsApp number at checkout with its country code (e.g. +27 South Africa, +44 UK, +1 US/CA).
2. Check that WhatsApp is installed and active on that number.
3. Look in your email inbox if you supplied an email address.
4. If you still don't have it after 10 minutes, WhatsApp us with your order number and we'll resend it immediately.

1. Check your spam/junk folder — activation emails sometimes land there.
2. Verify that you entered the correct email address at checkout.
3. Check WhatsApp if you supplied a WhatsApp number.
4. Check your account or order page, then contact us with your order number if the code is still missing. Do not buy again.

1. Open the ElephTV app on your Android device.
2. Tap Profile on the home screen.
3. Select Redeem Center.
4. Enter your 16-character activation code carefully.
5. Tap Confirm.

You'll see a confirmation message and your subscription will be active immediately. The app will show your plan duration and expiry date.

Yes. You receive one activation code, but Standard and Premium plans support multiple devices. Activate the code on your first device, then go to Profile → Account Management in the app and bind your account by email, phone number or Google account.

Verify the OTP we send you, set a password, then sign in with the same details on your other devices. Standard = 2 devices, Premium = 4 devices. All logged-in devices can watch at the same time.

1. Double-check you entered all 16 characters correctly.
2. Do not add dashes or spaces — the code is 16 characters typed straight through.
3. Watch out for similar characters: O vs 0, I vs 1, l vs 1.
4. Ensure you are entering the code in the Redeem Center section, not the login screen.
5. If it still doesn't work, WhatsApp us with a screenshot of the code and we'll verify it for you.

After redeeming your code, open the ElephTV app and tap Profile → Redeem Center. You should see your subscription status as Active, along with your plan name and expiry date. If it shows Expired or Inactive, your code may not have been applied successfully — try redeeming it again or contact us.

Activation codes are single-use. If you see a message saying the code was already redeemed, it may mean you accidentally entered it before, or there's a rare system glitch. Contact us on WhatsApp with your order number and the full code — we'll verify it in our system and issue a replacement if necessary.

1. Close the app completely and reopen it.
2. Check that your device has a stable internet connection.
3. Make sure your ElephTV app is updated to the latest version.
4. Try redeeming the code again — your account may have already been activated.
5. If the problem persists, uninstall and reinstall the app, then log in and check your subscription status.

Activation codes are delivered by WhatsApp or email after successful payment. During high-traffic periods (weekends, holidays, major sporting events) it may take a little longer. You'll receive your code on the WhatsApp number or email address you entered at checkout.

Payments are processed through the secure payment options shown at checkout. Your activation code is allocated after successful payment and delivered using the valid WhatsApp number or email address you supplied. We never store your payment card details.

Refund requests are subject to the published terms and applicable law. We investigate genuine faults affecting activation codes bought through elephtv.store and replace where applicable. If a code won't activate, message us on WhatsApp with your order number — support runs Mon-Sat, 08:00-20:00 SAST and we reply as soon as we can during support hours.

ElephTV runs on Android-based devices:

• Android phones & tablets
• Android Smart TVs (most 2019 and later)
• Android TV boxes
• Firestick & Android TV sticks

On an unsupported TV? Connect a compatible Android/Google TV or Fire TV device through HDMI.

The ElephTV app is built as a native Android application. iPhone, iPad, Samsung Tizen and LG webOS run on different operating systems with closed app stores, so the same app can't be installed there directly. The simplest workaround is a small Android TV box plugged into your HDMI input — once it's connected, the app installs and runs normally.

Download the ElephTV app on a supported Android device and open it. A free trial may be available on first install. The app may show up to 7 days, but duration varies and is often around 4 days, so test promptly. No payment or signup is required for an available trial.

When you're ready to keep watching, come back to elephtv.store and buy an activation code here on the website. Your subscription continues in the same app.

Important: don't tap "Sign up" inside the app, even if it prompts you — in-app sign-ups go to a third-party provider we can't support or issue codes for.

Unfortunately no — payments made through the "Sign up" or "Subscribe" button inside the ElephTV app go to a third-party provider overseas, not to us. We can't see those payments, refund them, or issue a code for them.

What to do: request a refund from whoever charged your card (check your bank statement for the merchant name), then come back to elephtv.store and buy your activation code here. Every purchase on our website comes with WhatsApp support, WhatsApp delivery, and easy renewals.

After successful payment. Your 16-character code is sent by WhatsApp or email, based on the contact option you choose.

1. Check your email spam / junk folder.
2. Confirm your WhatsApp number includes its country code (e.g. +27, +44, +1).
3. Wait a little longer during busy periods.
4. Still nothing? Message us on WhatsApp with your order number — we'll resend it on the spot.

Yes. Your subscription is linked to your ElephTV account, not the device. Install the app on any supported Android device, sign in with the same account, and keep watching. The number of simultaneous streams depends on the plan you bought (Basic = 1, Standard = 2, Premium = 4).

• 5 Mbps — SD quality, light browsing in the background.
• 10 Mbps+ — recommended for Full HD playback.
• 25 Mbps+ — comfortable for 4K where available.
• LTE works well when the signal is stable — typical 4G/5G data plans are fine.

No contracts. Every activation code is valid for one month, and customers who want additional months can buy several one-month codes. You renew only if you want to — cancel by simply not renewing.

Before your subscription expires you'll receive a renewal reminder by WhatsApp or email with a one-tap link. You can also sign in at elephtv.store any time and renew from your dashboard — your details are remembered, so it's a quick checkout.

Refund requests are subject to the published terms and applicable law. We investigate genuine faults affecting activation codes bought through elephtv.store and replace where applicable. If you experience a genuine technical issue or receive an invalid code, contact us on WhatsApp with your order number and we'll fix the issue or replace the code. Full policy: our refund policy.