Everything about activation codes & delivery.

An ElephTV activation code is a 16-digit alphanumeric code that unlocks your subscription inside the ElephTV app. It follows this format:

You receive it via WhatsApp and email immediately after your payment is confirmed. The code is unique, single-use, and tied to your account once redeemed.

Your activation code is delivered automatically through two channels simultaneously:

Delivery is instant — typically within 1 to 2 minutes of payment confirmation. During high-traffic periods it may take up to 5 minutes.

1. Make sure you entered the correct WhatsApp number at checkout with its country code (e.g. +27 South Africa, +44 UK, +1 US/CA).
2. Check that WhatsApp is installed and active on that number.
3. Look in your email inbox — the code is also sent there.
4. If you still don't have it after 10 minutes, WhatsApp us with your order number and we'll resend it immediately.

1. Check your spam/junk folder — activation emails sometimes land there.
2. Verify that you entered the correct email address at checkout.
3. Check your WhatsApp — the code was sent there too.
4. If neither channel has your code after 10 minutes, contact us via WhatsApp with your order number.

1. Open the ElephTV app on your Android device.
2. Tap Profile on the home screen.
3. Go to Redeem Center.
4. Select Redeem Center.
5. Enter your 16-digit activation code carefully.
6. Tap Confirm.

You'll see a confirmation message and your subscription will be active immediately. The app will show your plan duration and expiry date.

Each activation code is tied to a single ElephTV account. You can install the ElephTV app on multiple Android devices (TV, phone, tablet) and log in with the same account — but the subscription is linked to your account, not individual devices. You cannot split one code across different accounts.

1. Double-check you entered all 16 characters correctly.
2. Make sure you included the dashes (XXXX-XXXX-XXXX-XXXX).
3. Watch out for similar characters: O vs 0, I vs 1, l vs 1.
4. Ensure you are entering the code in the Redeem Center section, not the login screen.
5. If it still doesn't work, WhatsApp us with a screenshot of the code and we'll verify it for you.

After redeeming your code, open the ElephTV app and tap Profile → Redeem Center. You should see your subscription status as Active, along with your plan name and expiry date. If it shows Expired or Inactive, your code may not have been applied successfully — try redeeming it again or contact us.

Activation codes are single-use. If you see a message saying the code was already redeemed, it may mean you accidentally entered it before, or there's a rare system glitch. Contact us on WhatsApp with your order number and the full code — we'll verify it in our system and issue a replacement if necessary.

1. Close the app completely and reopen it.
2. Check that your device has a stable internet connection.
3. Make sure your ElephTV app is updated to the latest version.
4. Try redeeming the code again — your account may have already been activated.
5. If the problem persists, uninstall and reinstall the app, then log in and check your subscription status.

Code delivery is instant — typically within 1 to 2 minutes of payment confirmation. During high-traffic periods (weekends, holidays, major sporting events) it may take up to 5 minutes. You'll receive your code on both WhatsApp and email simultaneously.

Yes. All payments are processed through secure, PCI-compliant payment gateways. Your activation code is generated from our encrypted inventory and delivered directly to your WhatsApp and email — no manual handling or third-party access required. We never store your payment card details.

Activation codes are a digital product and, once delivered, cannot be refunded under normal circumstances. However, if you received an invalid code or experienced a genuine technical issue preventing activation, contact us on WhatsApp within 24 hours and we'll investigate and issue a replacement or refund where appropriate.